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Teri Lanza

Teri Lanza
Editorial Director
tlanza@vpico.com

09/16/2011

Legal Mistakes Can Be Costly in Self-Storage … in More Ways Than one

In self-storage as in most businesses, mistakes can be chalked up to “experience” and viewed as a learning opportunity, but they can also have a long-reaching effect that damages public image and company profitability. Our business is fraught with potentially pricey legal risk. Get guidance to help you avoid it.
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09/12/2011

Would Customers Use a Self-Storage Mobile App? Discuss on Self-Storage Talk

According to Nielsen, 40 percent of cell phone users in the United States now carry smartphones, and as soon as next year, smartphones may cross the 50 percent line and overtake standard cell phones. The question for many self-storage operators and managers is, "Does this mean that next year more than half of my customers will be using smartphonea? And if so, do I need to start reaching them through their smartphones with a mobile application dedicated my facility? Would tenants prefer to pay rent, ask questions and rent units this way?" ...
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09/06/2011

Self-Storage Talk Strikes a Delicate Balance Between Openness, Discretion

Striking the balance between open speech and rule enforcement is my biggest challenge as the community manager for Self-Storage Talk, the largest online forum in the industry. It's no surprise that with more than 4,400 members, every so often someone starts asking questions (or flat-out giving criticisms) about the way we moderate the site.
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09/02/2011

No More Floating Along: Disaster Planning in Self-Storage

Hurricane Irene flounced through the East Coast this past week, and though this Category 1 event could have done greater damage, it’s reminded self-storage operators in many areas of two things: the importance of emergency preparedness, and the role compassion plays in the process.
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08/30/2011

Hurricane Irene Affects Industry? Members Check In on Self-Storage Talk

Seldom does a hurricane affect such a large swath of people. Wherever there are lots of people, there are usually lots of self-storage facilities, too, and those of us who live anywhere but the East Coast are probably concerned for our industry mates: Did they make it through the storm unscathed? Did they evacuate? Were there any damages to their homes or facilities? When incidents of this magnitude occur, a great online gathering place is Self-Storage Talk, the industry's largest online community.
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08/22/2011

Self-Storage Talk Member Asks What You Would You Do Differently in Building Process

In terms of planning, designing and building self-storage facilities, everyone can learn from mistakes—their own or someone else's. It's this thinking that inspired Self-Storage Talk member Steve Hajewski to ask the question, "What would you do differently?" ...
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08/19/2011

Awake Your Money-Makers: Add-On Sales for Self-Storage

When it comes to fortifying your self-storage facility's bottom line, you can cut costs, create more income or both; but it’s important to remember there’s a lot more to revenue than collecting rent. Add-on products and services can be murky water for facility operators, many of who never delve any deeper than the sale of packing and moving supplies. But ancillaries offer significant potential for customer interaction, satisfaction and conversion in addition to providing a profit opportunity.
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