The Inside Scoop

Expanding Horizons for ISS

ISS parent company Virgo Publishing has been purchased by Informa PLC, a London-based firm that provides information through academic publishing, events, training and business intelligence. Some of you have asked what this means for our brand and audience. The simple answer is “potentially exciting things.” Zero downside and possible expansion opportunities can only mean good things for everyone with whom we do business.

Storage Speak

Hollywood’s Impact on Storage Operators "Storage Wars" aside, the industry has been popping up as a setting in TV shows and movies for decades. Do operators benefit from this exposure or do these "Hollywood" moments perpetuate the negative stereotype many have of the self-storage industry? 


Light Up Your Customers’ Lives Great customer service is really about mastering the little things and making customers’ lives easier. Guest blogger Jacqueline Feldman of Advantage Consulting & Management says customers who walk into a storage facility are looking for an answer to a problem. They want storage, and managers are there to provide it. Ultimately, a manager’s job is to try to ease customer stress, even if it’s simply by lending an ear and showing you care.

Store Smarts

Is Your Business in Shape for Summer? Summer is the season of youth and vitality, vigor and confidence. And for many self-storage operators, it’s also the busiest time of the year. Although we’re already in the middle of the season, it’s not too late to begin your business workout regimen. The ISS Store has the gear and personal trainers to help you whip your operation into shape.