The Inside Scoop

Using the Intelligence in Past Mistakes

We’re conditioned to think of January first as a magical portal, the passage through which strips away the shortcomings and disappointments of past months and imbues us with renewed hope and determination. Though it sometimes feels like a setup to fail, it’s vital to set aspirations and benchmarks for the new year, though we know there will be gaffes along the way. What’s important is to learn from mistakes—our own and those of others. Here are some you can avoid in 2015.

Storage Speak

Top 10 Success Strategies for 2015

With the new year just weeks away, everyone is focused on finishing 2014 with a bang as well as looking ahead to how to make 2015 even better. Here are 10 business strategies self-storage operators can employ for a prospersous and productive 2015.


Signs Someone is Living at Your Facility

Countless numbers of self-storage facilities deal with people living in their units. Sadly, it goes with the territory. When can you tell someone is living in one of your units? Here are six signs.

Store Smarts

Self-Reflecting About Customer Service The most difficult customers can make work challenging, creating unexpected or unreasonable hoops to jump through and testing one’s patience and boundaries of decorum. Lately, I’ve used negative instances we’ve experienced in the Inside Self-Storage Store to reflect on my own behavior as a customer. The exercise not only has made me a nicer customer to deal with, it’s improved my customer-service skills.