Are Your Customers Thankful for You?
The majority of self-storage owners undoubtedly appreciate their customers, but are customers thankful to be able to do business with those operators? The consumer difference between “have to” and “want to” can be a fine line, but the customers that want to do business with you are the ones you need to cultivate. Are your customers doing business with you because you’re the only option or the best option?
11/27/2013 1:30:00 AM
The U.S. and U.K. Markets Side by Side
Despite its head start and larger consumer base, the U.S. self-storage market is an interesting measuring stick when looked at side by side with the U.K. storage industry. Guest blogger John Gerrard is a U.K.-based self-storage owner who believes size is relative to a market’s success, considering the U.K. is much smaller than the American sector but dwarfs the rest of Europe.
12/05/2013 4:28:00 PM