The Inside Scoop

Looking at the Business Via Fresh Eyes

Once you're accustomed to a thing, it's difficult to see it from the perspective of the uninitiated. You might try to see it through fresh eyes, but the experience is irrevocably altered by your history. Last week's expo, with a large attendance of industry neophytes, was an eye-opener, as we listened to their impressions and observations of the storage business. Now we've launched an event in New York City that will be a first-time experience for all of us. Can we deliver all the information new investors and developers crave?

Storage Speak

Finding the Silver Lining on Tax Day

You know what they say about death and taxes. With Tax Day approaching on April 15, self-storage operators are diligently working to find savings wherever possible. Here's some advice to make sure you end up in the black rather than the red.


Lessons From Old Barn Self Storage By reaching out to schools, nonprofit organizations and other community groups in creative ways, self-storage operators can bring in people who might not otherwise know their business or see the facility. Here’s how.

Store Smarts

Plot Your Course for ISS Expo Education While there is one ISS Expo education session solely devoted to customer service issues, there are other presentations that touch on key aspects of service and customer engagement that should prove beneficial to your business operation. If you’re attending the expo with customer-service concerns, let this blog serve as your GPS guide.