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The Inside Scoop

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Policy vs. Compassion in Self-Storage

Self-storage managers often face tough choices in their dealings with customers between following corporate policy and offering compassion. While you can positively impact people’s lives with empathy, what sometimes seems like the more sympathetic choice could cause more pain down the line, particularly in the case of a deceased tenant and his loved ones. When choosing the right path, it’s best to consider the long-term effects of your actions, not just the immediate emotions involved. 

Storage Speak

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Acing Your Next Job Interview For most of us, a job interview is an anxiety-ridden, frightening event. But it doesn't have to be. Self-storage professionals who are seeking new opportunities need two things: a preparation plan and a healthy does of confidence. Follow this advice to ace your next job interview.

Stor-Edge

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Social Media in the Digital Age

Self-storage operators who aren't active on social media are missing a golden opportunity to connect with new and existing customers. Learn which platform is the best for those new to social media and how to make a lasting impression.

Store Smarts

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Creating Muscle Memory for Your Brain While it’s natural to want to gloss over stories or skip conference sessions covering topics on which you believe you have sufficient knowledge, it’s also important to force yourself to resist this temptation on occasion. The reason is the difference between proficiency and mastery. Staying informed and reviewing self-storage fundamentals creates muscle memory for your brain.