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The Inside Scoop

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Amassing Stronger Data: ISS Top-Ops List

This month we’re collecting data for our 2015 Top-Operators List, which will be published online in late summer. The annual list “showcases 100 of the industry’s most successful facility operators.” You hear this every year, but what does it really mean? Who gets on the list, how and why, and what information can you glean from its listings? Well, I’ll tell you, and it may not be quite what you think. We've also made some changes to the database this year. I'll tell you about those, too.

Storage Speak

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Keeping Yourself and Tenants in Check

Most self-storage operators have had at least one interaction with a tenant who's irrational, inappropriate or even dangerous. Some have even reacted poorly themselves in a heated moments. So how do you keep calm when faced with crazy? Here are some pointers on staying Zen, diffusing the situation and knowing when to call for backup. 

Stor-Edge

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Looking at Your Site With Fresh Eyes Curb appeal is one of those intangible aspects of a self-storage operation that helps attract and retain potential customers. Here’s some advice on keeping your facility looking fresh.

Store Smarts

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Is Your Business Name Causing Confusion? Great care should be taken when choosing a self-storage business name, not only to instantly convey the nature of your business and imply quality services but also to avoid confusion in the marketplace. The similarity of operator names competing within close proximity could become more problematic as consolidation churns and new players open facilities.