All of us in the wonderful world of self-storage management have had to deal with one kind of security issue or another, such as a person cutting a hole in the fence to break into a unit, or the professional burglar who rents a unit intent on robbing others. Then there’s the ex-spouse who empties the unit, or vandals who break into an RV through the window.
As a facility manager, how can you convince prospects that you are a safe storage alternative to their home or business? It starts with some simple daily steps.
It’s imperative to walk your property several times per day to see if anything is out of whack. Always visit new customers while they are moving in, just to say “Hi” and to take a peek at what they’re storing. While walking the facility, look for problems that need immediate attention ... and take care of them.
Make sure your security cameras, video recorder, gates, etc., are all working properly. How is the lighting at your store? Are the aisles well-lit at night? Are cameras working properly, and are the images they record clear? Are the gate-access points working correctly, and do you know when each and every customer is on site?
Do you check your unit hasps after a customer has moved out? Do they close in the way they should? While you’re checking the hasps, take a look at the interior of the unit. Are there any signs on the walls that need to be changed? Can a person from the next-door unit get into that unit?