• CUSTOMER LOYALTY
    Editor's Note: The following was excerpted with permission from Customer Loyalty: How to Earn It, How to Keep It, by Jill Griffin; Jossey-Bass Publishers; San Francisco; 1995. Once, The Road Less Traveled by psychiatrist M. Scott Peck was just another ...More
    February 1, 2006 Jill Griffin Posted in Articles
  • Supplier Spotlight: A-Lert Building Systems Inc.
    A-Lert Building Systems Inc., a supplier of pre-engineered building systems for self-storage and other industries, has 30 years of experience in the manufacture and installation of a wide range of structures. Products include single- and multistory buildings, standard and ...More
    February 1, 2006 Elaine Foxwell Posted in Articles
  • Motivating a Seller to ... Sell!
    The world of investing has its own etiquette to follow. As an investor, if you can present yourself as a professional, you’ll be taken more seriously by novice sellers and more respected by experienced ones. What you do you bring to the table that will motivate a seller to ...More
    February 1, 2006 RK Kliebenstein and John Michaels Posted in Articles
  • More Than a Smile
    Writer Kara Jill Stancell-Salazar (right) poses outside San Tan Self Storage in Chandler, Ariz., with her parents--the facility's managers-- Jack and Carolyn Stancell. The Stancells became managers last August, and have been setting a model example for customer service ever ...More
    February 1, 2006 Kara Jill Stancell-Salazar Posted in Articles
  • Mobile Storage Success in the U.K.
    Flexistore debuted four years ago as the United Kingdom’s first mobile self-storage operator. The Scotland-based company already boasts four sites—two in Edinburgh, and one in Glasgow and Manchester—with plans to aggressively expand throughout the ...More
    February 1, 2006 Kimberly Hundley Posted in Articles
  • Speaking of Sales...
    One of the ways to master the art and science of selling is to learn a few key phrases, or strategic “moves.” There are many sharp sales maneuvers from which to choose, but a few are so powerful that a prospect simply can’t resist them. Consider, for example, this enticing ...More
    February 1, 2006 Tron Jordheim Posted in Articles
  • Supplier Spotlight: Self Storage Education Network
    Thousands of self-storage managers and owners routinely miss the opportunity to attend industry seminars due to travel costs and staffing logistics. But two industry veterans have finally devised a solution. The Self Storage Education Network (SSEN), to be launched this ...More
    February 1, 2006 Kimberly Hundley Posted in Articles
  • Financing Your Acquisition
    Financing a self-storage acquisition has never been simpler, thought it can be time-consuming. Knowing about the loan products available to buyers and understanding the process will help. The first step in determining which financing best suits your needs is to define your ...More
    February 1, 2006 Bill Walton Posted in Articles, Finance
  • The ‘Average Guy’
    Dear ISS, I’m writing to you on behalf of the average guy. I’ve been reading your magazine for about three months now and have enjoyed all of the articles—from how to build a self-storage facility to where to build one, from financing to refinancing. But I was wondering if ...More
    February 1, 2006 Posted in Articles, Finance
  • Records Management: Managing Outside Sales
    Selling records-storage services within a self-storage operation can be tricky, which is why many operators choose to hire an outside sales force. Part-time personnel and independent agents are a great resource for growing business. But without the skills of a sales ...More
    February 1, 2006 Cary F. McGovern Posted in Articles