The Criminal
The Criminal My father, who lives on the East Coast, comes to visit me in Phoenix each spring, just before the temperature skyrockets. He enjoys hiking about the Superstition mountains, sunning himself by the pool and taking day trips to Sedona or Lake Mead. But mostly, he ...More
June 1, 2001 Teri L. Lanza
Posted in Articles
Inside Self-Storage Magazine 06/2001: Avoiding Manager Burnout
Avoiding Manager Burnout By Pamela Alton One of the biggest problems I see operators and managers experiencing at their facilities is employee burnout, which occurs especially in resident managers, since they not only work at the facility but live there. When a manager ...More
June 1, 2001 Pamela Alton
Posted in Articles
Chop, Chop--Meat-Cleaver Management
The Importance of Income Management By Harley Rolfe The measure of success for any business is its income. That tells how apt the enterprise is at attracting customers. Many would say profitability is the measure of success and, ultimately, it is. But profit begins with ...More
June 1, 2001 Harley Rolfe
Posted in Articles
Inside Self-Storage 06/2001: Wireless 'Issues' That Sell Records
Management
Wireless 'Issues' That Sell Records Management By Cary McGovern An issue is "something that should be considered" within a customer's records-management program. It is not always a problem--it could be a pointer or indicator of a problem. It is a key to resolving ...More
June 1, 2001 Cary McGovern
Posted in Articles
Staffing Concerns for Facility Owners
Employee Dishonesty By David Wilhite Are you aware of the benefits of employee-dishonesty insurance? Many self-storage facility owners are not aware of the benefits of this coverage, which can be as important as fire or liability insurance when it comes to protecting ...More
June 1, 2001 David Wilhite
Posted in Articles
Effective Security Management
Effective Security ManagementCreating a plan for protection, prevention By James Biesterfeld The security program at your self-storage facility should be managed like any other special project, but when is the right time to start planning? By far, the best time to start is ...More
June 1, 2001 James Biesterfeld
Posted in Articles,
Technology
Master-Keyed Lock Systems
Master-Keyed Lock SystemsLiabilities vs. benefits By Christopher Shope Facilities should maintain no more than two master keys at any given time and store one of them in a "key safe" at a remote location, such as the company's main office. Mention "master ...More
June 1, 2001 Christopher Shope
Posted in Articles
Business Entities
Choosing the Form of Your Business Entity By Jeffrey Greenberger This column provides general insight into the legal aspects of self-storage and should not be substituted for the advice of your own attorney. "To LLC or not to LLC--that is the question." If the ...More
May 1, 2001 Jeffrey Greenberger
Posted in Articles
Bon Jour
Bon Jour "Who let the dogs out?" I don't actually speak more than eight words in French, but having just returned from Brussels, Belgium, where a large portion of the population is French-speaking, I am now inspired to learn more. Brussels was the site chosen by ...More
May 1, 2001 Teri L. Lanza
Posted in Articles
