• European Storage: Services on the Side
    I HAVE A GOOD FRIEND WHO IS A REAL GO-GETTER, and generally gets what he wants. If he says "Jump," people ask, "How high?" Why? Because he's a driver who gets things done—just like an entrepreneur in self-storage who spots an opportunity and grasps it. If this friend ...More
    October 1, 2002 Andrew Donaldson
    Posted in Articles
  • 'Brass in Pocket'
    MOST OF YOU HAVE AT LEAST VAGUE RECOLLECTION OF THIS 1979 PRETENDERS HIT IN WHICH CHRISSIE HYNDE PULLS OUT ALL THE STOPS to get her muse to see how "special, so special" she really is. She croons, "I feel inventive. I'm gonna make you notice ... I'm gonna make you see, ...More
    October 1, 2002 Teri L. Lanza
    Posted in Articles
  • SpaceControl Systems Inc.
    ISS: We understand you're about to launch a new Internet-enabled product. Can you tell us about it? We're pleased with the new chapter Space Control is entering. For the past two years, we've been immersed in a new product we call NX.gen, our next-generation software. ...More
    October 1, 2002
    Posted in Articles
  • Keeping Phases Competitive
    This Nationwide Self Storage facility updated its look with new landscaping, gates, signs, painted bollards and refinished metal. If you operate a facility where you have built in phases, do all your customers want to be in the new section? Are you losing customers to the ...More
    October 1, 2002
    Posted in Articles
  • $ervice$ a$ Revenue
    Dear Boss,I would like to make some recommendations regarding additional services for our customers and how they might impact our bottom line. Although our original intent was to provide upscale facilities where all these services would be included, we have not been able to ...More
    October 1, 2002 David and Tina Fleming
    Posted in Articles
  • Identifying Consumer 'Wants'
    GOOD MARKETING, AS EVERYONE KNOWS, IS ABOUT IDENTIFYING CUSTOMER NEEDS AND WANTS. However, if we examine this notion a little more closely, we begin to see that recognizing a need may be a whole lot simpler than distinguishing a want. Identifying wants is often what gives a ...More
    October 1, 2002 Roy Katz
    Posted in Articles
  • Offering Tenant Insurance
    THERE ARE MANY DIFFERENT TYPES OF CRIME THAT CAN AFFECT SELF-STORAGE BUSINESSES: burglary, arson, vandalism, drugs and many more. With the various items tenants store in self-storage facilities, it isn't surprising break-ins and theft are one of the most significant ongoing ...More
    October 1, 2002 Amy Brown
    Posted in Articles
  • Boat and RV Storage
    ONE OF THE GREATEST OPPORTUNITIES IN THE STORAGE industry these days is due to the popularity of boats and recreational vehicles. In 1997, there were 9 million RVs on the road and an estimated 25 million RV enthusiasts. In 1999, 321,000 RV units were sold in the United ...More
    October 1, 2002 Robert J. Hayworth and ISS Staff
    Posted in Articles
  • Getting Connected
    EVEN THOUGH THE TITLE OF THIS ARTICLE SEEMS STRAIGHTFORWARD, there is more than enough information under the topic of communication technology to fill a university-level computer-science course. My guess would be few of us have the time or inclination to sit through a ...More
    October 1, 2002 Bill Hoban
    Posted in Articles, Technology
  • U.K. Self-Storage: Big Money Makes Even Bigger Money
    IN A RECENT ARTICLE, I WROTE ABOUT THE EUROPEAN SELF-STORAGE ENTREPRENEUR'S DREAM or probable reason for investing in self-storage—to build it up and sell it. In September, Norman Galbraith and Alistair Jack realized their dream with the sale of their nine-site ...More
    October 1, 2002 Andrew Donaldson
    Posted in Articles, Development