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  • A Dedication to Hire Right
    When it comes to hiring, self-storage owners have been known to use some pretty questionable tactics. For example, some may try to lure managers away from competing facilities by offering higher salaries. While this approach may sometimes work, it doesn’t necessarily ...More
    December 1, 2005 David Blum Posted in Articles
  • Training Now and Ever After
    No matter how many years of experience you have in a business, in whatever capacity, the learning process never really ends. As a professional, you should constantly seek to learn new things and keep current on industry trends and developments. Where do you find educational ...More
    December 1, 2005 Mel Holsinger Posted in Articles
  • Sales Training and Behavior Maintenance
    Unlike other commercial real estate, self-storage does not require long leases from tenants and, therefore, experiences more turnover. Because of the nature of the business, storage operators and their employees need to excel in the areas of sales and customer service. This ...More
    December 1, 2005 Carol Krendl Posted in Articles
  • Legal Perspectives: The New Bankruptcy Act
    The new Bankruptcy Abuse Prevention and Consumer Protection Act (BAPCPA) went into effect on Oct. 17, and now bankruptcy experts around the country are highlighting the changes and trying to figure out how to apply them in the law. Not only are there sections that are ...More
    December 1, 2005 Jeffrey Greenberger Posted in Articles
  • Reviewing Employee Performance
    Do your employees know how you rate their performance? Do you have a policy of conducting regular reviews? Personnel need to be aware of their strengths and weaknesses and know if they’re meeting your expectations. If you haven’t conducted a formal employee evaluation in ...More
    December 1, 2005 Pamela Alton-Truitt Posted in Articles
  • Real Estate Roundup: The Western States
    This month, I gathered real estate experts to discuss the state of self-storage in the West. Let’s hear what they have to say about their respective cities and regions. Our panel includes: Richard Arnold, Arnold/Forcum & Associates, Portland, Ore.; Roxana Baker, ...More
    December 1, 2005 Michael L. McCune Posted in Articles
  • When Bad Customers Happen to Good Businesses
    Awhile back, some friends and I dined at a newly opened but already popular Italian restaurant. The atmosphere was pleasant, the staff attentive and the food a delight. We were having a great time. A party of six at the next table, however, was not. From the moment she ...More
    December 1, 2005 Roy Katz Posted in Articles
  • Inside Self-Storage Magazine: Got Treasure?
    All of you will eventually be faced with this problem, even several times a year: A customer moves out and leaves behind a variety of items he’s decided he shouldn’t be responsible for discarding. Maybe he doesn’t want to deal with it. Maybe he thinks it’s part of your job. ...More
    December 1, 2005 Jim Chiswell Posted in Articles
  • Employee-Incentive Programs
    When I built my first self-storage facility 17 years ago, I didn’t have to worry about constructs like employee goal-setting, bonuses or incentives programs. But things are different in today’s competitive environment. These days, operators seek to hire talented individuals ...More
    December 1, 2005 Brad North Posted in Articles
  • On The Move Inc.
    “Complete customer satisfaction is more than a mission statement, it’s my mantra,” says Kirk Nash, CEO and president of On The Move Inc., the nation’s fourth largest truck-rental company. Nash and Maury Westerdale, partner and chairman, formed the business in 1991 after ...More
    December 1, 2005 Elaine Foxwell Posted in Articles