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  • Matching Service to Your Site
    What is the current fascination with carwashing, a business that isn’t glamorous or high-tech, but is capital intensive and requires a lot of effort to be successful? I think it’s the perception of ease: The industry seems easy to get into, easy to finance, easy to build ...More
    January 1, 2005 Fred Grauer Posted in Articles
  • Questions to Ask Your Car-Wash Vendor
    Wouldn’t buying a car wash be so much simpler if the industry were standardized with a code of ethics for all manufacturers and suppliers? The accounting, legal and architectural trades have standards; why shouldn’t the car-wash industry? Is it too much to ask, when you ...More
    December 1, 2004 Fred Grauer Posted in Articles
  • The Importance of Audits
    I recently looked at a self-storage facility that was up for sale with a reputable broker. During conversation, he told me the site should be able to produce more income based on its occupancy and rental rates. I admitted I was not overly impressed with the on-site manager. ...More
    December 1, 2004 Mel Holsinger Posted in Articles
  • Paving the Way
    Buchanan Street Partners, parent company of Buchanan Storage Capital, hosted the Challenge for Children fundraiser on Sept. 10 in Newport Beach, Calif., bringing together 32 real estate industry teams in a multi-sport athletic competition that raised more than $300,000 for ...More
    December 1, 2004 Posted in Articles
  • Construction Corner
    Construction Corner is a Q&A column committed to answering reader-submitted questions regarding construction and development. Inquiries may be sent to . Q: I am building my third self-storage site. The first two were built with a bare ...More
    December 1, 2004 Posted in Articles, Technology
  • Overcoming Objections From Small Business
    Selling records storage is easy once you understand the two prime objections you’ll get from customers and how to overcome them. This is an important ingredient in the records storage “lite” model designed for self-storage implementation. My last three columns have focused ...More
    December 1, 2004 Cary F. McGovern Posted in Articles, Finance
  • Health Savings Accounts
    This article is intended for smaller self-storage operators as well as managers who purchase their own health insurance or who, for economic reasons, have insurance with high deductibles. For the rest of you, tune in to this column in February for something more relevant ...More
    December 1, 2004 Jeffrey Greenberger Posted in Articles
  • Hiring, Training& Retention
    Do you know how much it costs to hire, train and retain a new employee? The numbers may amaze you. One self-storage employee may be a bigger expense than you realize. Typically, our managers wear many hats: marketer, customer-service rep, salesperson, supply clerk, ...More
    December 1, 2004 Thomas Krendl Posted in Articles
  • E-Mail Marketing
    If you’re like most storage operators, you collect pertinent contact information from tenants when they rent a unit, including a copy of their driver’s license. In this age of the Internet, you should also collect their e-mail addresses. Before we discuss the incredible ...More
    December 1, 2004 Fred Gleeck Posted in Articles, Technology
  • The Value of Consistency
    A lot of self-storage managers need help understanding their goal when speaking with prospects on the phone. Few follow an outline or a script, even though it can mean the difference between a sale and lost business. Some feel that because they have worked in their position ...More
    December 1, 2004 Paul Weston Posted in Articles