Citizen Storage Management Launches Internal Self-Storage Call Center

Citizen Storage Management, a self-storage development and third-party management firm, has launched an internal call center powered by software from CallPotential, a provider of lead-management and communications technology for the self-storage industry. The move is part of Citizen’s ongoing effort to streamline and improve customer engagement, according to a press release, and will bring the company’s sales and customer-service operations in-house.

Call-center agents will answer customer questions, provide information and rent units over the phone, with a goal to reduce response and hold times as well as increase issue-resolution rates. “We are excited to introduce our internal call center, as it allows us to further enhance our customer-centric approach,” said Peter Spickenagel, CEO of Citizen. “By directly in-housing our core competency, sales and customer service, we can provide our customers with a more personalized and efficient experience. This initiative aligns with our mission to deliver exceptional service and build lasting relationships.”

“We are thrilled to partner with Peter and the Citizen Storage Management team as they establish their own internal call center,” said Phil Murphy, founder and president of CallPotential. “This decision reflects Citizen’s commitment to providing exceptional customer service and optimizing its operational efficiency. We’re excited to support their growth and look forward to empowering them with our advanced technology and industry expertise.”

Based in Royal Oak, Michigan, Citizen manages 10 self-storage facilities across three states. Its portfolio comprises more than 580,000 rentable square feet.

CallPotential’s CRM (customer-relationship management) platform integrates with self-storage facility-management software. It organizes and automates the lead- and collection-management processes using omnichannel communication tools such as text messaging, email, live and recorded calls, and live chat.

Source: EIN Presswire, Citizen Storage Management Launches Internal Call Center, Elevating Customer Service and Operational Efficiency