SMD Software Inc., provider of SiteLink property-management software for self-storage and portable-storage operations, has achieved a new milestone, exceeding the 11,000 customer mark. The company passed the 10K mark just a little more than a year ago, according to chief operating officer Markus Hecker. “Such growth reflects how quickly customers are embracing technology," he said.
"New customer-service tools including ticketing systems, VoiP phone equipment and surveys following every e-mail and phone call have led to a 94 percent approval rating of our support department," said Eric Lewis, customer service director.
SiteLink Web Edition has become popular with self-storage operators because it gives them a choice in vendor partners such as call centers, web designers, listing services and credit card processors, company officials said. SiteLink does not bundle or lock owners into single service providers.
SMD also moved into a new, freshly renovated office in Raleigh, N.C. The 18,000-square-foot office provides more than 50 in-house employees with state-of-the-art technology and an environment of creativity and innovation, according to a company press release.
Established in 1996, SiteLink has more than 11,000 installations worldwide. The software includes enterprise-level features including revenue management, built-in CRM (customer relationship management), e-mail and text messaging. Regular, automatic updates deliver integrations with technology partners like RPOST, INSOMNIAC and DocuSign. Web Edition also integrates with platforms like smart phones, websites, call centers, marketing services and central mail providers at no additional charge.