Portable On Demand Storage (PODS), a moving and storage company that provides portable-storage containers, welcomed James Hwang as director of call center operations at the firm’s corporate headquarters in Clearwater, Fla.
Hwang will direct sales initiatives and develop new strategies for long-distance moving and local moving and storage sales, as well as customer service to ensure a competitive edge for the firm.
“PODS offers a unique service and the customer satisfaction scores have always been fantastic. I hope to continue that excellence while implementing some additional best practices,” Hwang says.
Most recently, Hwang served as vice president of operations at Scicom Inc., and has held leadership positions with Bank One, JP Morgan Chase & Co., and the Home Depot.
In addition, PODS recently filled several positions in its central call center with the appointment of an additional manager and four supervisors to better align call center teams and improve coaching, training, call monitoring, work flow definition and scheduling.
The company recently announced it plans to hire 255 customer and call center representatives at its corporate headquarters in Florida and in cities across the United States and Canada.
Founded in 1998, PODS currently provides service to a population of more than 239 million consumers, and moving and storage services in 48 U.S. states, Australia and Canada. To date, the company has completed more than 200,000 long-distance relocations, exceeded one million deliveries and has nearly 140,000 PODS containers in service.