OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, has released detailed kiosk-usage numbers for the first six months of 2008, providing insight into how consumers use and benefit from self-service tools. As of Jan. 1, 206 of the company's kiosks were in use across the country. Another 56 came online during the period ending June 30.
During the first half of the year, customers used the kiosks to rent 3,925 storage units, make 31,984 payments and purchase 1,456 locks, representing a total of $3,719,772 in self-service transactions. The statistics show that more than 48 percent of moves-ins and payments took place outside of office hours. More than 50 percent of kiosk use took place while rental offices were open, demonstrating consumer comfort with self-serve technology.
Credit cards were the preferred method of payments at the kiosk, with 48 percent of transactions paid for using this method. The balance of the transactions were paid with cash (32 percent) and check (20 percent).
To date, self-storage owners have purchased more than 400 INSOMNIAC kiosks, and OpenTech has exceeded the $11 million mark in rental fees collected by its kiosks at self-storage facilities across North America. For more information, visit www.opentechalliance.com.