As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.
Contacting past-due customers to discuss their account or collect payment can be a stressful part of a self-storage manager’s job. Here are some ways to streamline the collections process and improve your success rate.
Self-storage operators nationwide are talking about the California legal case Heckart v. A-1 Self Storage Inc., which aims to determine whether tenant-protection plans constitute insurance. This article provides a summary of the conflict and its...
If you’re confused about the term “application programming interface” (API), you’re not alone. But as a self-storage operator, you actually encounter APIs every day. Find out where and how you can embrace the technology to improve your business.