The 10 Worst Types of Self-Storage Customers: True Tales From the Trenches
Effective customer-service strategies are critical to running an efficient and profitable self-storage business. But the old retail adage that the customer is always right doesn’t always make sense for facility managers.
Inside Self-Storage asked members of Self-Storage Talk, the industry’s largest online community, to discuss customer stereotypes and the characteristics of tenants and prospects who give them the biggest headaches. This slideshow compiles the best of the worst, beginning with a few honorable mentions and then counting down from No. 10, working our way to the most aggravating obstacles.