Why Me?! Self-Storage Pros Share Strategies for Handling Troublesome Tenants and Other Crazy Stuff
If there’s a truism about a day in the life of a self-storage operator, it’s that no two days are ever the same. Sure, facility employees are tasked with similar duties day in and day out—move-ins, sales calls, maintenance issues—but few find themselves in an endless routine with little variation. The diversity is one of the reasons they enjoy the job.
However, there are instances when an operator might ask, “Why me!?” And they’re usually whoppers! Maybe a manager discovers a unit filled with aquariums that house snakes (true story), a corpse in an unplugged freezer (really, it happened), or just a creepy tenant who says or does something inappropriate. So while today certainly isn’t the same as yesterday, some days you might wish it was!
How do operators handle these “Why me?” scenarios? Is what you would do the same as what you should do? See what your peers and experts have to say in this insightful slideshow.