SiteLink, which provides facility-management software and payment-processing services for self-storage operations, has launched a proficiency certification program for users worldwide and integrated credit-card processing for users in the United Kingdom.
The “SiteLink Certified Professional” program is designed to provide users with a comprehensive understanding of SiteLink tools. The free offering covers beginner topics, such as tenant move-ins, and more advanced tools like customer-relationship management. It’s browser-based and allows users to work through courses at their own pace, according to a press release. Courses can be started, stopped, continued and completed on any Internet-connected device.
The company is offering three levels of certification: Daily Operations, Advanced Operations and SiteLink Administrator. Each course includes several modules, with recap questions at the conclusion of each. Users can review content without answering the test questions, but must answer all questions correctly to receive a certificate of achievement.
Certified users will also receive recognition on SiteLink’s online forum. A designation will be displayed by their username and an “earned badge” will appear in their profile. Those receiving certification will also be given “access to additional resources and benefits,” the release stated.
In the U.K., users can now streamline payments and rentals through platform integration between facilities, websites and the automated INSOMNIAC kiosk from OpenTech Alliance Inc. The integration brings these users in line with customers in Australia, Canada and the United States, according to a press release. It allows self-storage operators to process single or recurring automatic credit-card payments, gives tenants the option of initiating automatic payments online, and offers a single platform for payments, refunds and reconciling transactions.
Founded in Raleigh, N.C., in 1996, SiteLink offers cloud- and Windows-based self-storage management software as well as built-in, in-house payment processing. Its software integrates with dozens of technology partners’ services including call centers, insurance, kiosks, mobile devices, websites and other platforms.