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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.

Teri L. Lanza,
Vice President

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,

The Marketing Power of Self-Storage Holiday Cards

By Amy Campbell Comments

Receive any holiday cards yet? A couple have made their way into my mailbox—and I’ve also received a few e-cards. And while I’m not much of a holiday-card giver, there are plenty of people and companies who still spend hours choosing, signing and mailing (or e-mailing) dozens of cards every year.

For self-storage operators, holiday cards can be an effective marketing tool. Sending one—either a printed version or by e-mail—accomplishes several marketing strategies.

First, holiday cards show your tenants you’re most than just a facility. It gives you a human aspect. Let’s face it, you likely don’t see the majority of your tenants too often. Customer friendly features such as extended facility access hours and online payments have truly limited operator-tenant interactions. A holiday card shows that even though you may not be able to greet them in person every time they visit their unit, you’re thankful for their business.

Holiday cards are also ideal for top-of-mind awareness. OK, so you’re current tenants don’t need to be reminded you exist. But what about previous tenants? A card shows them that even though they’ve left your facility you still remember them. And who doesn’t want to be remembered? A couple of years ago, I received a holiday card from a chiropractor I hadn’t seen in more than two years. Sure, I understand the company simply pulled my name and address from its database, but it was nice to be remembered.

Lastly, think referrals. A holiday card is the perfect vehicle to remind tenants about your referral program. If you’re stuffing cards, add a pre-printed coupon. For those of you e-mailing your seasons greetings, add a special note at the bottom. Consider adding more to your referral program during December. Rather than offering $20 per referral, make it $25.

You don’t have to limit card giving to the holidays, either. Many businesses have experimented with sending cards on other major holidays, seasons or even customer anniversary dates. All have the same goal—thanking customers for their business. It may seem like such a minor thing, but in today’s competitive environment even small gestures can help you retain tenants.

To see what other self-storage professionals think about the marketing benefits of holiday cards, join the discussion at Self-Storage Talk, the industry’s biggest online community. Or post a comment below to give us your two cents on holiday cards. 



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