Buy your equipment and set it out early. If you have your salt and shovels ready before the first snow hits, clearing it will quickly become much more convenient. "Every [Pogoda-managed] store keeps a large bin of salt with disposable cups near the property entrance as well as snow shovels, making them easily accessible to tenants and employees," George says.
When those winter storms do blow in, the most prominent issue is usually snow removal around your property. At Pogoda Cos., the managers walk the facility daily to look for snow and ice trouble areas where snow plows can't reach. eileen digs out the access gate so the chain doesn’t run through the snow. She also shovels and uses Ice Melt in front of the office, gate, climate-control exterior hallway doors, company unit and tenant units. "Keeping these high-traffic areas clear will benefit when snow or ice starts to melt because they will be the first areas to dry and minimize hazard to the customer," she says.
Piled snow can also make it more difficult for tenants and employees to see where they’re going. "When mounds of plowed snow become large and there is risk of visibility issues, the snow is physically removed from our property via a dump truck," George says.
Many operators suggest hiring a snow-removal company. In fact, Casassa says this should be every manager's first order of business. Likewise, Pogoda contracts with reliable snow-plow services to make sure its lots are plowed and salted efficiently. If you do hire an outside company to plow, protect yourself from risk. "Snow-plow companies that are contracted to maintain each location are required to provide us with a current Certificate of Liability Insurance naming the location as an additional insured in the event damage is done to the facility grounds as a result of the snow plowing," George says.
Look Out For Customers
Customer slips and falls are common when winter maintenance hasn't been done properly, so it’s critical to remove as much snow and ice as possible. You also don't want to over-salt sidewalks because it can damage waterways. Four pounds per 1,000 square feet is enough, according to "Winter Maintenance for Cities and Businesses" by the Rice Creek Watershed District in Minnesota and Nebraska.
Another way to protect customers is via signage, George says. "Proceed with extreme caution" and "Weather-appropriate footwear strongly advised" are just a couple of signs that can help keep customers safe in bad weather. "This signage also lets tenants know that snow shovels and salt are available at the entrance for their use," he says.
The most important part of winter maintenance is excellent planning. If you come into bad weather, be prepared—with your own snow blower or a reliable snow-removal company. You’ll come out of bad weather with minimal brain freeze and be safe, secure and feeling good.
Molly Bilker is a sophomore journalism major at Arizona State University in Phoenix, where she is part of the Barrett Honors College and completing a minor in Spanish. She comes from an arts-focused high school with a creative-writing background. She actively participates in the arts, including creative writing, guitar and vocal music, theater, photography, ballroom dance, drawing, and film. To reach her, e-mail email@example.com .