By Allison Nuanes
Your self-storage business probably has a Facebook page and maybe even a Twitter account, but what about an active local profile such as on Google+ Local, Yelp or FourSquare? If you’re not using your local profiles to get customers to “check in” to your establishment and write reviews about your business, you’re missing a large marketing opportunity. In fact, by being active on your online local profiles, you have the power to engage, retain and attract offline customers for little or no cost.
Having an active local profile puts your business on the map, literally. For example, a customer looking for self-storage can use Yelp or FourSquare to search for a facility nearby. If you have a local profile on those sites, your store’s information will appear in the results. People can even opt to get driving directions to your location. And being present on Google+ Local is directly related to Google Maps, which is a very important place for any self-storage business to be found.
Once at your business, customers can “check in” on certain local platforms such as Yelp, FourSquare and Facebook, which means they’re sharing where they are with their local community. Gaining check-ins gives your business a few valuable benefits. First, it allows you to see exactly who’s coming to your business so you know if you’re marketing to the right people. Check-ins can also impact your online rankings. The more check-ins you have, the higher your ranking may be.
After someone has done business with you, he can also write a review within the local platform. While the idea of public reviews can seem scary to business owners, they really are a great marketing tool. Obviously, good reviews encourage others to do business with you. But even negative reviews can turn positive because you have the opportunity to reach out to the community and correct the negative experience. Often, how you handle and turn around the negative experience carries more weight than the negative review itself.
So while online local profiles can seem like “just one more thing to manage,” they really do have a large business impact and can greatly influence your offline business activity. To make the most of your local online profiles, here are four key strategies.
Claim Your Listings
If you do nothing else, at least claim your listings on the major local platforms including Google+ Local, Yelp and FourSquare. Doing so will help your overall online rankings. Notice the suggestion is to “claim” your listing, not “create” it. Chances are your business is already listed (even if you never personally created the listing). How? Often, when customers want to check in to a business but can’t find it listed, they simply create the listing themselves. Google also creates business listings automatically based on information available online.
Therefore, do a search for your business on the local platforms. When you find your listing, click the button that says “Is this your business?” and complete the verification process. When you’re verified, your business can be ranked higher in searches.
You want to be proactive in this process and manage your listing to ensure the information showing for your establishment is accurate. If you leave the listing claiming or creation step to customers, they may misspell the business’s name, miss-categorize it or include inaccurate information. If there’s currently no listing for your business, create one.
Which Local Platforms Do Your Customers Use Most?
With your listings created or claimed, you can decide which local sites to which to devote attention. The best way to decide is to ask customers which sites they use most. If your business is one that has lots of direct interaction between staff and customers, encourage your managers to ask people. For example, if they notice a customer checking in on their smartphone, they can say, “Oh, great, you’re checking in. Which site are you using? We’re trying to decide which site is best and would love to know what you prefer to use.” Likewise, if your staff sees someone taking a photo, chances are they’re going to post it somewhere. Find out where. Engage the customer in conversation; that’s the best market research you can get.