A self-storage software and security pioneer has returned to the industry after a four-year hiatus with the acquisition of two well-known brands: PTI Integrated Systems Inc. (PTI) and Digitech International Inc. The result is a new company in the self-storage vertical: PTI Security Systems.
Last month Lance Comstock re-purchased the PTI brand he sold to Chamberlain Group Inc. in late 2007. He also bought the Digitech brand, which was purchased by Chamberlain in early 2008.
Established in 1979, PTI is a developer and manufacturer of access-control, security and site-management solutions for the self-storage industry. The company has evolved greatly over the years, adding more products and services. Digitech has developed and marketed access-control and security systems for the self-storage industry for more than 20 years.
Inside Self-Storage caught up with Comstock to discuss his transition back into the industry, what the acquisition means for PTI and Digitech users, and his plans for the new company. More information can be found at PTISecurity.com.
Why did you re-buy PTI?
I purchased PTI back because I absolutely loved developing and supporting products for the self-storage industry. I’ve been in the industry for 25 years now, and there’s no place like this where it’s the relationships that count. I’ve always enjoyed the people I’ve worked with and the satisfaction I get when we take care of their needs.
How does the Digitech brand align with the new company?
The PTI and Digitech brands are the best in the industry and always have been. Each product line has a tremendous amount of flexibility and durability to service the needs of this industry. There are many companies that have come and gone in this industry, as they really don’t understand what it takes to develop reliable products. Many of the differences come down to a personal preference, much like Chevy and Ford. They’re both great products, but people like to have a choice with the differences each product line offers.
How will this affect self-storage operators currently using these brands?
I’m excited to work with the existing customer base and ensure we’re supporting their needs. There are currently thousands of these systems installed at facilities, and some of them will date back more than 20 years. We will supply a migration path for most of these customers who have older systems to ensure they’re taking advantage of our current technologies.
There are many things that have been designed into our systems that some of the customers may not know about, or not know how to use these technical advantages to increase their business. We’ll also be looking at new ways to keep their older systems up and running without complete replacements in the unlikely event there’s a failure.