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The Search for the Ideal Self-Storage Manager: Tips for Employment Ads, Reviewing Resumes and Interviewing

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Personality Tests and Background Checks

It’s challenging to really understand the way someone will perform a job based on a few conversations. There are many personality assessments on the market that can help you determine if the applicant truly has the personality traits and skills needed to perform the job. A simple online search can help you find an affordable testing service.

While your top candidates are working on their personality assessment, you should conduct a criminal background check and a credit check. Your managers will have access to financial records, personal information and cash on a daily basis. Making sure they’re good citizens and not in a critical financial situation of their own is always worth the investment. You may also want to include drug testing.

After you’ve reviewed the results of the final tests and checks, you can make an informed decision. Make an offer over the phone or in person, and follow up with an official offer letter. Let your new employee know who will be training him, and what to expect during the training period. The more information your new employee has, the smoother his first few weeks will go.

Finally, watch your occupancy and revenue rise. It’s amazing what a great manager can do for your investment.

Alyssa Quill is vice president and marketing partner of Storage Asset Management Inc. in York, Pa. The company provides full-service management, consulting and website development services to self-storage owners on the East Coast. For more information, call 717.779.0044.

Eight Steps to Effective Hiring  

  1. Determine the skills and personality traits you’re seeking as well as your pay scale.
  2. Post ads to generate responses.
  3. Review and pull out top resumes.
  4. Create a list of interview questions.
  5. Conduct phone and face-to-face interviews.
  6. Do personality assessments and reference checks.
  7. Perform background, credit and drug tests.
  8. Make an offer and create a training schedule.

Sample Interview Questions

To find out how applicants will treat customers:

  • In what situation have you put yourself in your customer’s shoes? How has that hurt or helped you in past positions?
  • Give me an example of a time you had to seek a professional-service contract. How did customer service impact your decision?

To uncover organization and management skills:

  • What would you do if you had to hire someone to replace you at your old job before you could start a new one? How would you find someone?

To find out how the applicants will handle situations under pressure:

  • You have a new rental in front of you, an angry lien customer walking through the office door, and the phone is ringing. What do you do next?

To get an understanding of their problem-solving skills:

  • How many people will fly between Los Angeles and Philadelphia today?



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