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Self-Storage Training Institute Launches the Qualified Manager Program

Drew Whitney Comments
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“Continuing education allows owners, operators and managers to keep up with the most current and successful trends in the self-storage industry,” says QSM faculty member Megan Eckert, executive vice president of “As the economy, industry and self-storage consumer changes, everyone needs to adjust the way they operate, market and evaluate their self-storage operations. Learning from industry experts and other operators is the best way to do this.”

Meet the Stars: The QSM Faculty

As with any winning program, it takes a team of highly qualified experts to make it a showstopper. Behind the scenes of SSTI is a cast of a dozen industry experts, all sharing a role to make the QSM program the most talked about educational opportunity of all time. Without further adieu, we’d like you to meet the self-storage professionals who’ve partnered with ISS throughout the years and are now allowing the QSM to make headlines. Introducing the SSTI stars:

Linnea Appleby has been actively involved in management and finance for 27 years and the self-storage for 10 years. She is the president of Sarasota, Fla.-based PDQ Management Solutions Inc., which specializes in self-storage facility management and services such as operational consulting, new-facility startup, property audits and the “Income Finder Service.”

Jim Chiswell is the president and managing partner of Chiswell & Associates LLC in Palmyra, Va., and has been involved in the self-storage industry for 23 years. He started his own consulting company in 1990, through which he has conducted countless feasibility and due-diligence studies for clients as well as prepared and presented customized manager training sessions. Prior to that, Chiswell was vice president of Sovran Self Storage, managing its portfolio of 34 facilities in 10 states.

Megan Eckert is the vice president of Omaha, Neb.-based Her marketing and information-technology background have helped the company achieve its rapid growth and become one of the premier Internet marketing firms in self-storage. Having analyzed years of online traffic and behavior trends of self-storage consumers, and having seen more than 5,000 facilities successfully implement Internet marketing, Ms. Eckert is equipped with knowledge every owner/operator must know to profit from the lucrative online marketplace.

Jeffrey Greenberger is a partner with the law firm of Katz, Greenberger & Norton LLP in Cincinnati, where he focuses on commercial real estate and real estate litigation. He represents owners of self-storage facilities and other property types. He also has a concentration in debtor and creditor rights. Mr. Greenberger is counsel to many state self-storage associations, a contributor to numerous industry publications and the voice behind the ISS Legal Learning Webinar Series.

Mel Holsinger is the owner and president of Professional Self Storage Management LLC in Tucson, Ariz., operating 42 facilities in five states. He has been involved in the self-storage industry since 1983, serves on the Arizona Self Storage Association Board of Directors and is a member of the ISS Editorial Advisory Board. He is a contributor to ISS magazine and speaks frequently at industry conferences and tradeshows. He is also a moderator for Self-Storage Talk, an online interactive forum for the storage industry.

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