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Smooth Operator: Integrating Self-Storage Software and Security

Joe Burt Comments
Continued from page 1

One location means never having to audit the two systems to make sure they match. A timesaver and as accurate as you can get, one database makes sense for this type of application. Most systems of this type use the property-management software to generate, build and perform database changes in tenant status (i.e., locked out, paid up), making them instantly available to the access control and security portion of the system.

Detractors will make the point that a company that makes hardware and one that makes software cannot be perfect at each. The fact is if they had both product lines they would be crowing about the benefits of an integrated solution.

The self-storage marketplace has seen many new security and software vendors through the years. There is such a wide choice of providers that if a company cannot keep up with the innovations they probably won’t survive. To think that a company cannot provide quality solutions for multiple applications is preposterous.

Apple Inc. is a shining example of what is possible if you choose a company providing both a hardware and software solution. Sure, you can run your music program in a Windows environment and it works just fine most of the time. Trying to get support from both parties when something goes wrong can be frustrating and time-consuming.

Putting it All Together

I was recently involved in the purchase of a new phone system for our business. We had a local service provider, a long-distance service provider, and a third company that manufactured the phone system. Any time we had a problem, it was never clear whose issue it was, but one thing was certain—it was our issue!

We made the decision to go with a new system that integrated all of our services into one package. The one time we had a problem we made one call. What used to take hours to resolve took minutes, and the interruption to our business was kept to a minimum.

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