In one of the follow-up calls, Mel learned that the managers had gathered the rental agreements and signed insurance addendums for all affected customers. Having dealt with a major fire myself back in my Sovran days, I know what a relief it is to have confirmation that managers had done their jobs by getting all the proper documents signed when the initial rental took place. It also is a great lesson about just how vital it is that all customers know the importance of having insurance coverage for their belongings.
With everything in motion, Mel needed to leave for El Paso to personally oversee the situation. Everyone in the room understood, and we all wished him good luck.
The ability to deal with a crisis is one of the things that some owners might overlook when considering whether to engage a third-party management firm to oversee operation of their facilities. It’s difficult to put a price tag on the skill, experience, training and planning that Mel’s entire company exhibited in dealing with this unfortunate situation. His employees certainly will earn every dollar of the management fee collected for the entire year by not missing a beat during this crisis.
The moral of this story? If you happen to be looking for a third-party management company, make sure to review the firm’s internal thinking and systems for dealing with a crisis. And, if you happen to be looking in the Southwest, don’t overlook Professional Self Storage Management. You can find it, as well as many others, in the ISS Buyer’s Guide.
What Precautions Are You Taking?
A recent story about a new recommendation by the Florida Bankers Association (FBA) got me thinking. Due to the growing number of bank robberies across the state, the association is recommending a dress-code policy be established for customers.