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Dennis Hall, executive vice president for Payment Service Network Inc. (PSN), is a former elected official and former chief lobbyist for several cities in Wisconsin, where he worked on tobacco-settlement funding. He was one of the first civilians to re-enter Kuwait after its liberation from Iraqi forces in the 1991 Persian Gulf War, and his work there landed him on the front page of The Wall Street Journal. He was recruited by Madison, Wis.-based PSN soon after its January 2000 launch to handle all external operations for the company, including its online rent-payment service. Inside Self-Storage recently met with Mr. Hall to reflect on the benefits of online services to self-storage businesses...

How did the idea for come about?

Exactly what services are provided to self- storage operators and customers who utilize

How do you assure users of your online system that their transactions are secure?

Where do you envision RentTo being positioned, say, five years from now?

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