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Inside Self-Storage Magazine 03/2001: Providing Online Services

Steve Benson Comments
Posted in Articles, Technology

By Steve Benson

Get Up Close and Personal

Attraction and Retention

  • The ability to make monthly payments
  • A virtual suggestion or comment box
  • Record updating
  • The ability to notify managers of move-out dates
  • The ability to reserve units
  • A change-of-address form
  • The ability to make account-balance inquires
  • A report of property problems, such as jammed locks or broken gates

Do Your Homework

Positioning for the Future

Steve Benson is the owner of Morningstar Mini-Storage, which has built and operated more than 50 award-winning self-storage facilities in North and South Carolina since 1980. In addition to its regular operations, the company also donates the proceeds from 5 percent of each facility's units to charity. For more information, visit

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