SiteLink, which provides cloud-based facility-management software and payment-processing services for self-storage operations, has expanded its customer-support and software-development teams with the hiring of 15 new employees. The additions are intended to increase customer service and retention, as well spur new product features and updates, according to a press release.

The company added four employees to its customer-support team, raising the number of staffers to 27. “We differ from other tech-support offices you may see in this business,” said Eric Lewis, customer-support manager. “We never outsource, and we train all employees to listen carefully to each situation, ask the right questions and, in the end, provide superior customer service.”

The changes include the launch of a “white glove” service, with five new hires dedicated to assisting new and existing customers when converting to SiteLink software. The white-glove team will handle all aspects of conversions and new-store setup before turning those customers over to technical support, the release stated.

On the development side, SiteLink added four software developers and two quality-assurance specialists. “We are now poised to add several more features to myHub,” said Ross Lampe, president, referring to the company’s browser-based companion to its Web Edition software. “Important tools, menus and workflow options customers enjoy in Web Edition are now far along in the myHub pipeline. Adding developers and quality-assurance staff makes this happen very quickly.”

The company recently added an interactive map, including rotating 3D views, to myHub.

Founded in Raleigh, N.C., in 1996, SiteLink offers cloud- and Windows-based self-storage management software as well as built-in, in-house payment processing. Its software integrates with dozens of technology partners’ services including call centers, insurance, kiosks, mobile devices, websites and other platforms. Sitelink was acquired in March by online self-storage marketplace SpareFoot.

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SiteLink, SiteLink Expands Headcount, Strengthens Customer Focus