OpenTech Alliance Inc., a Phoenix-based provider of kiosks, call-center services and other technology for the self-storage industry, has launched an in-person Experience Center that allows its customers to test drive operational tools and tenant-facing services. Users will be able to explore the full suite of OpenTech solutions, including access control, kiosks, remote-management services and more, according to a press release. They can also see how the company’s interface works with third-party services.
“For nearly 20 years, OpenTech has tested new solutions to self-storage operational challenges,” said CEO Robert A. Chiti. “Several continue to help operators run their operations more effectively, others served a purpose for a time, and a few flat-out failed. We also have technology that’s still ahead of its time. We’ve continued to innovate and iterate over time, working hand-in-hand with self-storage owners and operators to fine-tune our focus and grow our solutions to meet their evolving needs. We can finally fill an entire room with the technology we have developed—and more than a few hours with the lessons learned along the way. The Experience Center is a chance for our customers to see how it all works together, so they can feel confident they’ve chosen the technology that best fits their operation, and get to know the team that supports their success.”
The center will serve a critical role as OpenTech develops new technology, allowing its engineers and product specialists to test and assess solutions in an environment designed to simulate the real-world experience as well as get face-to face with users for real-time feedback, the release stated. It’ll provide similar benefits as a training tool for OpenTech Authorized Dealers, new employees and industry partners, including third-party management companies that want to showcase the company’s products to participating owners.
“Our Arizona location is home to an extremely passionate, talented, hardworking team of more than 175 employees,” said Bill Hoffman, chief revenue officer. “Operators will get to meet the teams that create and support their products, and employees will benefit from a new level of collaboration with self-storage operators and a chance to understand their day-to-day challenges firsthand.”
OpenTech specializes in smart-connected technology solutions. Its products and services include the Insomniac line of kiosks, call-center solutions and access-control systems. It also operates the storage-auction website StorageTreasures.com.
Source: Newswires, OpenTech Opens First & Only Self Storage Technology Experience Center