Choosing employees is one of the most important things self-storage owners do for their business, and yet they don’t always take the time to properly recruit and hire managers and other team members. This could lead to high staff turnover and a mismanaged property.
In this informative “Sounds of Storage” podcast, Inside Self-Storage Editor Amy Campbell speaks with Susan Haviland, owner of Haviland Storage Services and a well-known industry management expert, about how to improve your hiring practices. Haviland offers insight on finding quality candidates as well as interview tips and red flags to help you avoid making a bad hire. She also provides a sneak peek at her all-new Staffing Success Workshop, which she’ll present 1 to 5 p.m. on April 4 as part of the Inside Self-Storage World Expo in Las Vegas.
Duration: 7 minutes, 26 seconds
To learn more from Haviland, visit the ISS Store, where you’ll find several of her recordings from past ISS World Expos, including “Lessons We've Learned in 50 Years of Self-Storage,” which she co-presented with her husband, Kraig Haviland, in 2017.
To access additional installments in the "Sounds of Storage" series, visit the ISS podcasts page.