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Self-Storage Talk Featured Thread: Balancing Pest-Control Needs With Customer Demands

Keeping pests out of your self-storage facility requires regular visits from an exterminator. But unfortunately, bug spray doesn’t always have the most pleasant smell. In this community thread, a member discusses a tenant who has complained about the odor seeping into her unit. Despite the manager’s communication about the importance of pesticide, the customer is insisting her unit be “skipped” during future visits by the pest-control professional. How would you handle this tricky customer-service situation? See what other operators have to say and join the conversation in this thread.


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