When it comes to succeeding in self-storage phone sales, it isn’t just what you say that matters but how you say it. When customers can’t see your face, your ability to close rentals depends on how you sound. Are you friendly and confident, or bored and indifferent? Do you know how to convey one or the other? In this informative video, Carol Mixon-Krendl shares vocal techniques that will help improve your customer conversions. The owner of consulting and management firm SkilCheck Services Inc. discusses the importance of inflection and tone, and offers examples of good and bad spoken energy. Warm up those vocal cords and increase your closing rate!