Decisions, decisions. These days, it’s more like tough decisions and tougher decisions. Since the beginning of the coronavirus pandemic, self-storage operators have grappled with how to handle tenant delinquency, but there are important legal and ethical issues to consider. In this informative video, Carol Mixon-Krendl offers insight and advice on how to handle late fees and lien sales during the COVID-19 health crisis. The owner of consulting and management firm SkilCheck Services Inc. discusses government restrictions and industry actions, including waivers, partial payments and overlocking. Know your options to make the best decision for your business!