The goal of any self-storage sales call is to get the prospect to reserve a unit or schedule a facility visit. To get there, you have to first overcome any hesitation or doubts the customer has. These challenging moments are opportunities to flex and strengthen your skills! In this informative video, Carol Mixon-Krendl, owner of industry consulting and management firm SkilCheck Services Inc., shows you how to move past customer concerns and get to the reservation or rental. Give these strategies a try to build better relationships with prospects and tenants and rent more self-storage units!