Anyone who thinks a self-storage operator’s job is routine or boring doesn’t understand this business. Owners and managers regularly encounter the unexpected. Sometimes it’s something merely weird, other times it’s startling and downright scary. Often, it’s hard to believe it’s happening on a storage property! In this video, the first of a three-part series, industry management experts Carol Mixon-Krendl, owner of SkilCheck Services Inc., and Sue Haviland, owner of Haviland Storage Services, share surprising things they’ve seen at facilities over the course of their careers. Beyond the entertainment value, you might get tips for what to do if these strange things every happen to you!