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Medic! How to Take a Triage Approach to Your Self-Storage Customer Service

Successful self-storage operators take a customer-centric approach to the business, but any facility manager can tell you there are times when the “stuff” hits the fan and they get slammed with multiple service issues at once. What do you do when one person wants to rent a unit, another needs to update their payment method AND the gate isn’t working?! In this video, industry management expert Carol Mixon-Krendl shares a “triage” approach to customer service, offering tips to help you prioritize challenges and improve your effectiveness and efficiency.

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