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March 2, 2022
Successful self-storage operators take a customer-centric approach to the business, but any facility manager can tell you there are times when the “stuff” hits the fan and they get slammed with multiple service issues at once. What do you do when one person wants to rent a unit, another needs to update their payment method AND the gate isn’t working?! In this video, industry management expert Carol Mixon-Krendl shares a “triage” approach to customer service, offering tips to help you prioritize challenges and improve your effectiveness and efficiency.
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Self-Storage TV
Apr 17 - May 17, 2024
Apr 17 - May 17, 2024
NEW PODCAST! In this latest episode of “Sounds of Storage,” we talk with StoragePug's Tommy Nguyen about grassroots marketing, including what it entails for self-storage operators, why it’s making a “comeback,” and how to do it effectively.
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