Inside Self-Storage is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Medic! How to Take a Triage Approach to Your Self-Storage Customer Service

Successful self-storage operators take a customer-centric approach to the business, but any facility manager can tell you there are times when the “stuff” hits the fan and they get slammed with multiple service issues at once. What do you do when one person wants to rent a unit, another needs to update their payment method AND the gate isn’t working?! In this video, industry management expert Carol Mixon-Krendl shares a “triage” approach to customer service, offering tips to help you prioritize challenges and improve your effectiveness and efficiency.

Hide comments
account-default-image

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish