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Help, I Can’t Enter! Troubleshooting Issues at the Self-Storage Access Gate

Like any building component, your self-storage access gate can malfunction from time to time. And, let’s face it: A failure can also be due to simple user error. In either case, when a legitimate tenant can’t get into the property, it’s frustrating to them and, ultimately, facility staff. In this video, self-storage owner Drew Pearson explains how to help customers who are stuck at the gate and calmly walk them through some basic troubleshooting. He also shares next steps if the standard protocol doesn’t resolve the problem. Leverage these useful tips and avoid angry phone calls in which customers complain, “I can’t get in!”

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