As the self-storage industry evolves and becomes increasingly mainstream, more and more consumers view our facilities as retail-like establishments. That means they expect operators to provide all the usual amenities of a retail store, including restrooms. While you might balk at this, there are good reasons to allow access, including the fact that it may be illegal to deny it, depending on your location. Industry management expert Carol Mixon addresses the issue of restroom policy in this video, including the Restroom Access Act, which has been passed in several states. Hear her suggestions for best practices.