CallPotential, a provider of lead-management and communications software for the self-storage industry, has launched a beta version of a new call-center dashboard, giving users visibility into day-to-day facility operations. The enhancement to the company’s Contact Center software allows self-storage operators to quickly view call-center analytics for metrics like agent availability, calls, service level, performance and queues. The centralized view and real-time reporting is designed to provide insight to quality-control improvements and training opportunities, according to a press release.

CallPotential released its beta version to gather feedback from users, which the company will use to implement improvements and add features, the release stated. “We’re proud to reveal the new dashboard in an effort to drastically improve how operators view their call-center activity,” said Phil Murphy, founder and president. “The dashboard offers a better visualization of granular data through a single view, so managers can reduce time spent on data consumption and optimize their service.”

CallPotential’s customer-relationship-management platform integrates with self-storage facility-management software. It organizes and automates the lead- and collection-management processes using omnichannel communication tools such as text messaging, email, live and recorded calls, and live chat.

Source:
CallPotential, Discover the New Contact Center Dashboard for Self Storage Operators