Subscribe to Our Weekly Newsletter
ISS is the most comprehensive source for self-storage news, feature stories, videos and more.
ISS BLOG – It’s Time to Strengthen Your Personal Defenses: Advice for Self-Storage Managers
A sexual assault on a female property manager by a customer is a stark reminder about the dangers women can face at work. Find out how to shore up your defenses to minimize your risk of becoming a victim.
5 Min Read
A few years ago, I was visiting a friend at a hospital. The medical center is downtown and not in the best area. As I left, it was late and I was parked in a covered parking garage that wasn’t attached but off a side street. These places can be intimidating in the daylight, so imagine how I was feeling at 11 p.m. in a sketchy location by myself. I was nervous and on high alert. Fortunately, I was parked on the first floor, but it was still a good journey to my car. I can vividly recall clutching my phone in one hand, my keys in the other as I swiftly (nearly jogging) made my way to my vehicle. My heart was racing and I constantly glanced around for possible signs of danger. Fortunately, I made it to the car, locked the door immediately and started the engine so I could quickly leave the premises.
While this might seem like paranoia, for women, it really isn’t. Not to say men shouldn’t be on alert for danger, but for us ladies, it’s a different ballgame. We must be attuned to threats when in public even when surrounded by others, while exercising outdoors or at a gym, in parking lots and when stopped at a traffic light, and even in our own homes. We must also be vigilant at work, particularly when solo as this case for many self-storage managers.
Last summer a property manager in Florida was sexually assaulted by a former tenant when he asked to see a unit to rent. It began on the elevator when he attempted to kiss her. He then escalated his pursuit once they reached the space by grabbing her arm and pulling her inside. He then forcibly pulled down her pants and touched her privates. The woman yelled and pointed to the security cameras, which made him stop and no doubt kept the attack from continuing. They exited the space and returned to the office. Once he left, she called the authorities to report the assault. Fortunately, the man was arrested.
It's frightening to think something as simple as showing a prospective renter a unit could lead to sexual assault. It’s something that facility managers do dozens of times a week! But the fact is workplace violence is increasing, not just against women, but as a whole. Studies show that roughly one in four employees experience some form of it. About 30,000 sexual assaults in the workplace are reported by women each year.
While you can’t ever be 100% safe—no matter where you are—you can practice safety habits that can minimize your risk of becoming a victim. In a thread on the Self-Storage Talk (SST) online community, members shared what they do to ensure their safety at work. Rule No. 1, they say, never enter the storage unit with a tenant or sales prospect. Many also arm themselves with pepper spray, always carry their phone, and let others know where they are at all times. Security cameras are a must, and managers should discuss them with current tenants and new customers at every opportunity. Many operators also have access to a panic button concealed under their desk.
In addition, trust your gut! If someone seems dangerous, intoxicated or on drugs, find a way to remove yourself from the situation. Threats can also come from coworkers and supervisors. Learn to recognize the red flags. Watch for sudden mood swings, changes in behavior, inappropriate comments and disrespectful language.
If you see it (or sense it), don’t be afraid to tell someone. All too often, women are worried others will think we’re overacting. Was I doing this while in a dark public garage in a sleezy part of town? I don’t think so. If a self-storage tenant flirts with you, should you be concerned? Perhaps, depending on the person, what was said, their actions and how it made you feel. There are several threads on SST in which managers report inappropriate behavior from tenants. A recent blog from an operator conveys her dismay that a subordinate didn’t come to them when a tenant stepped out of line. It got so bad that the only clear option they felt they had was to quit, rather than talking about it to her supervisors. It’s imperative that you speak with someone about what’s happening.
Finally, learn how to shore up your personal defenses. I know that’s a tough one to take as we shouldn’t need to do this. But if you’re living in the real world, you must. This includes being aware of your surroundings, avoiding deserted places, walking with your head up (not scrolling on your phone), locking your car doors, being aware of the exits so you have an escape route, and trusting your instincts. Also, be assertive. Often times, just being confident with your words, body language and actions can convey a “don’t mess with me” message that’ll make your would-be offender think twice. I’ve watched videos of women who were fed up with male gawkers, so they pretend to act crazy by barking, clapping loudly or using some other off-putting action to dissuade interest. Weird … but it often works.
Self-storage managers interact with dozens of people every week. Most will present no threat at all. Unfortunately, however, you can’t bank on that. Rather, be proactive about your own safety by strengthening your defenses.
About the Author
You May Also Like
