From the 2024 ISS World Expo: Anne Mari DeCoster Shares Ways to Get the Best Out of Your Self-Storage Team

Though many self-storage operators are experimenting with technology and exploring the use of automation, most still have onsite staff to run the facility; and the performance of these workers is critical to business success. With just a handful of employees making such a huge impact on the bottom line, it’s important to maximize their effectiveness. In this video interview recorded at this year’s Inside Self-Storage World Expo in Las Vegas, industry expert Anne Mari DeCoster shares strategies and insider tips to help you get the most and best out of your team. Discover how to foster a cohesive work culture and establish explicit expectations. She also explains how to offer feedback in such a way that you discourage unwelcome behaviors while reinforcing desired ones.

DeCoster is a self-storage professional with more than two decades of experience in all aspects of facility development and operation, from concept to exit. She excels in revenue growth, business and strategic planning, and the design, development and delivery of new products, services, programs and companies.

Read more about the 2024 ISS World Expo in this article recapping the event.