Risk Management

From criminal activity to onsite injuries to natural disasters, self-storage operators must predict and and mitigate all manner of business threats. Important aspects to managing risk include understanding legal issues, practicing theft prevention, investing in insurance coverage, and keeping pace with laws that affect the industry.

ISS News Desk: The Self-Storage Industry Shifts Focus to a Contact-Free Tenant Experience

May 21, 2020

“Contact-free” and “contactless” are among the hottest catch phrases to emerge from the coronavirus pandemic, and they’re certainly being embraced in the self-storage industry. While some facility operators previously offered customers ways to...

Finding Clarity: Communicating With Self-Storage Staff and Customers During COVID-19

May 21, 2020

One of the keys to effective crisis management is clear communication. Here are some guidelines for providing clarity to your self-storage staff and customers during the coronavirus pandemic.

Man Attacks Married Couple With Machete at Nashville, TN, Self-Storage Facility

May 20, 2020

A married couple was attacked by a man with a machete on Sunday at a Public Storage Inc. facility in Nashville, Tenn. Kevin Craft, 55, and his wife, Leanne, 50, were in the self-storage management office at 800 5th Ave. S. when suspect Kelvin...

ISS Store Featured Product: Self-Storage Mastery DVDs on Risk Management

May 19, 2020

The coronavirus pandemic has been a critical reminder of the role risk management plays in sustaining a successful self-storage business. Long after the current health crisis has passed, facility operators will still need to be knowledgeable and...

3 New Legal Threats Demanding Self-Storage Operators’ Attention This Year

May 19, 2020

In addition to the usual legal challenges self-storage operators routinely face, new threats continue to arise. Here are three recent issues that demand your attention.

Assembling a Well-Layered Security System for Your Self-Storage Property

May 13, 2020

There are security components every self-storage facility must have, plus optional ones that can further enhance your overall system. Combined, these tools can deter criminals while satisfying customer expectations.

Self-Storage Owner Killed When Car Crashes Into His Facility Office in Hendersonville, NC

May 13, 2020

Self-storage owner Joey Lawrence Barnwell, 58, was killed on May 6 when a car crashed into his facility office in Hendersonville, N.C., while he was inside. The accident at Add A Space Mini Storage at 4001 Asheville Highway occurred at 12:50 p.m....

Self-Storage Talk Featured Thread: Reopening Your Office to Customers as COVID-19 Mandates End

May 12, 2020

As government officials hope to reopen the economy and lift stay-in-place orders issued in response to the coronavirus, self-storage operators must prepare to let customers back into their management offices. They’ll need a plan for protecting...

Will Business-Interruption Insurance Cover Self-Storage Losses During COVID-19?

May 10, 2020

Millions of businesses have been disrupted due to the coronavirus. Find out whether business-interruption insurance can help your self-storage operation mitigate loss during the crisis.

Pasadena, CA, Amends COVID-19 Eviction Moratorium to Include Self-Storage Tenants

May 08, 2020

The Pasadena, Calif., City Council on Monday agreed in principle to amend the city’s eviction moratorium, established in response to the coronavirus pandemic, to include protections for self-storage tenants. Provisions were added to not only ban...

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