Risk Management

From criminal activity to onsite injuries to natural disasters, self-storage operators must predict and and mitigate all manner of business threats. Important aspects to managing risk include understanding legal issues, practicing theft prevention, investing in insurance coverage, and keeping pace with laws that affect the industry.

Inside Self-Storage 2020 COVID-19 Digital Issue

Jun 15, 2020

This Inside Self-Storage Digital Issue, with a focus on "Remaining Relevant in a Time of Crisis: Strategies to Adapt and Succeed Around COVID-19," explores how the self-storage industry has been impacted by the coronavirus and advice to help...

On the Front Line: Should Self-Storage Employees Receive Hazard Pay During COVID-19?

Jun 15, 2020

Self-storage facility employees are considered frontline workers, but does that mean they should receive hazard pay during the coronavirus pandemic? Learn about this benefit and who’s legally eligible to receive it.

Understanding What to Do and Expect During the Self-Storage Insurance-Claim Filing Process

Jun 11, 2020

At some point, most self-storage operators will need to file a claim with their insurance company. Understanding in advance what to do and expect can lead to a smoother process and more favorable outcome.

England Self-Storage Operator The Space Program Shows ‘Out of This World’ Empathy During COVID-19

Jun 10, 2020

Compassion has been a critical trait for many businesses during the coronavirus pandemic, self-storage included; but this display by England facility operator The Space Program is pretty out of this world. In her heartfelt message, managing...

Self-Storage Is Going Contact-Free in Response to COVID-19, But Is It Legal?

Jun 05, 2020

Many self-storage operators are offering contact-free services during the coronavirus pandemic, leveraging technology to adhere to government guidelines and offer a safe rental experience. The question is whether this approach alters the legal...

2 Women Arrested in Connection With Oconto County, WI, Self-Storage Burglaries

Jun 04, 2020

Two women have been arrested in connection with several self-storage burglaries that occurred this spring in Marinette and Oconto County, Wis. Video-surveillance footage captured at one site led to the suspects, according to the source...

Security Best Practices to Protect Your Self-Storage Business From Cyber Attack

Jun 03, 2020

Cyber security is critical in today’s digital world, and self-storage operators must protect their data and assets from attack. Learn to keep your business and customers safe through these best practices.

Los Angeles Passes Ordinance to Suspend Self-Storage Rent and Late Fees Due to COVID-19

Jun 02, 2020

The Los Angeles City Council passed an ordinance last week that requires self-storage operators to suspend rent and late fees for tenants who are unable to pay due to circumstances stemming from the coronavirus pandemic. The measure must still be...

Self-Storage Legal Advice for COVID-19: How to Operate as States Reopen

Jun 01, 2020

As states reopen after having shut down for the coronavirus pandemic, questions arise about how to get back to work safely. Here’s legal advice for self-storage operators on how to manage employees and customers in the new reality.

Learning to Love the Mask: Self-Storage Customer Service During COVID-19

May 29, 2020

Wearing a face mask when serving your self-storage customers might feel awkward and like a nuisance, but it adds a layer of protection for everyone during this coronavirus pandemic. Here’s how to work through your face covering and still make...

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