Inside Self-Storage is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Ring, Ring! Should You Call Your Self-Storage Tenants When They Miss a Payment?


Even though the information is in your rental agreement and you went over it during move-in, you’ll always have self-storage tenants who miss the rent due date and fail to pay on time. The reason why doesn’t really matter … Payment was expected and not received. So, what’s your move? It was once common practice for managers to make rounds of collections calls; but times are changing, and many are exploring new ways to deal with past-due accounts.

In this thread on Self-Storage Talk, the industry’s largest online community, members are debating the merits of reminder phone calls and other methods they now use when a payment is missed. See what they say and add your opinion.


Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.