Even though the information is in your rental agreement and you went over it during move-in, you’ll always have self-storage tenants who miss the rent due date and fail to pay on time. The reason why doesn’t really matter … Payment was expected and not received. So, what’s your move? It was once common practice for managers to make rounds of collections calls; but times are changing, and many are exploring new ways to deal with past-due accounts.
In this thread on Self-Storage Talk, the industry’s largest online community, members are debating the merits of reminder phone calls and other methods they now use when a payment is missed. See what they say and add your opinion.