Getting Pushback on Your Self-Storage Rate Increases? Get Advice for on Easing Tenant Exasperation

July 10, 2024

1 Min Read

Inflation has caused prices to surge on just about everything, from milk to gas, housing to car insurance. Most consumers are struggling to keep up and becoming more price-sensitive, fatigued by the higher costs for goods and services they need, including self-storage. While it’s common practice in this industry to regularly raise rates, you may be seeing more tenant pushback and irritation than usual. Some renters will go so far as to move out, but many simply want to be heard, often voicing their displeasure through a heated conversation or email rant. It’s important to respond to these situations calmly and professionally, but it can be tough once emotions run high. Get advice for diffusing testy exchanges in this new thread on the Self-Storage Talk online community, or share your own wisdom.

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