Storage Authority LLC, which operates self-storage facilities in four states and offers franchise opportunities, hired Josh Parker as director of technology and development. In this role, Parker will support the company’s franchisees to ensure they have the latest software and hardware to increase operating efficiency, heighten customer satisfaction and improve the bottom line, according to a press release.

Parker will also focus on building technology systems that’ll create value for franchisee owners. “I look forward to discussing the value of both the high-tech and high-touch approach required for a profitable self-storage,” he said.

Co-founded by Marc Goodin and Scott House, Storage Authority launched its franchise model in 2014, offering existing self-storage owners and those looking to enter the industry the chance to build a business under the brand’s operational framework. The company also offers consulting services and facility-manager training. Storage Authority operates two self-storage facilities in Connecticut, two in Florida, and one each in New Jersey and Texas.