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Marketing Firm The Storage Group Appoints New Client Success Manager

The Storage Group (TSG), an Internet-marketing company that serves the self-storage industry, has promoted Marlene Cotto to the position of client success manager, effective Aug. 12. The appointment will help the firm ensure customer satisfaction and company growth, according to a press release.

In her new role, Cotto will offer TSG clients professional insight and strategic direction on their digital-marketing needs. Her council will provide facility owners with the knowledge and confidence to choose products and services that best fit their facility, the release stated. Cotto will also act as a liaison for new clients during onboarding.

“We are thrilled to have Marlene as our new client success manager,” said CEO Steve Lucas. “Marlene has been with TSG since 2017 and has become an integral part of our success. Her relationships with our clients and knowledge of our products and services make her a perfect fit for this new role. As client success manager, Marlene will continue to build long-lasting relationships with our current and future clients. As we become more advanced as the self-storage industry’s leading digital-marketing provider, we need team members like Marlene at the forefront of our business.”

“I have always taken great pride in helping our clients find digital solutions that help accelerate [return on investment],” Cotto said. “I strongly believe that my new role will allow me to delve into my passion of helping clients in new ways as we continue to develop new strategies that exceed clients’ expectations while building client relationships.”

Based in Altamonte Springs, Fla., TSG provides online tools and marketing solutions including local-listing management, mobile websites, online rentals, pay-per-click advertising, search engine optimization, social media marketing, and software and website development.

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