Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

All 45 education sessions recorded at this year's ISS World Expo are now available as on-demand video! Viewable from any Internet-connected device, the presentations cover management, marketing, staffing, building, investing, technology and much more.