Management and Operation

As the self-storage industry evolves, day-to-day operation requires a different set of skills that includes customer-service savvy, legal know-how, and sales and marketing finesse. Operators must also define their markets, determine rental rates, choose effective advertising, and understand online marketing ... all while keeping an eye on the facility’s bottom line.

Uncorking the Benefits of Adding Wine Storage to a Self-Storage Operation

Jan 09, 2020

Wine storage might still be just a niche in the self-storage industry, but more facility operators are considering it as demand for the service increases. Offering a first-class option in your market can bring in new customers and help the revenue...

Philippines Self-Storage Operator Loc&Stor Extols the Power of Memorabilia

Jan 08, 2020

Self-storage often serves customers who’ve experienced a life-changing event, such as the loss of a loved one. This short film from Philippines-based operator Loc&Stor drives home the power of personal objects, especially when associated with...

Self-Storage Talk Featured Thread: Using Customer-Satisfaction Surveys

Jan 07, 2020

Are your self-storage customers pleased with your offerings and quality of service? How do you know? Have you asked them? Sure, your occupancy level may be an indicator of how people feel about your operation, but you could still be leaving money...

How to Track Your Self-Storage Marketing Using Free and Paid Analytics Tools

Jan 07, 2020

To ensure your self-storage marketing programs are on target, you need to track them. Fortunately, there are free and reasonably priced analytic tools you can use to gauge and improve your return on investment.

Embracing Employee Diversity in Self-Storage

Jan 05, 2020

Creating a diverse workforce for your self-storage business has several benefits but can be difficult to achieve. It begins with setting goals and hiring right, and then fostering a team that values and respects the talents and opinions of its...

Self-Storage Expense Management: Why a Scalpel Is Mightier Than a Machete in Today’s Competitive Landscape

Jan 03, 2020

In an increasingly competitive self-storage landscape, expense management should be driven by optimization strategies rather than black-and-white increases and decreases. Learn why and read considerations for key costs.

Your Self-Storage Maintenance To-Do List: Critical Items to Add

Jan 01, 2020

When it comes to self-storage site maintenance, managers often focus on the “big” items, but the small, daily details really matter in the long run. Here are some tasks to keep in mind as you build your routine to-do list.

ISS Store Featured Product: 2020 Self-Storage Guidebooks on Facility Operation, Building/Investing

Dec 31, 2019

One of the most convenient ways to stay current with industry trends and boost your professional development is with the annual Inside Self-Storage Guidebooks. Created for facility owners, managers, investors and developers, the 2020 Series covers...

Prepping Your Self-Storage Property for Refinance: Addressing Deferred Maintenance

Dec 30, 2019

Before beginning the process to refinance your self-storage loan, you should first address any deferred maintenance or flaws in curb appeal at your site. Doing so won’t only increase your chances for approval, it could lead to more favorable loan...

Year in Review: 2019’s Hottest Sellers in the Inside Self-Storage Store

Dec 27, 2019

In the tradition of annual year-end lists and rankings, here is a look at the hottest-selling self-storage products this year in the ISS Store. The list reflects a shift toward operational concerns and strategies and provides insight to the types...

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