Are your self-storage customers pleased with your offerings and quality of service? How do you know? Have you asked them? Sure, your occupancy level may be an indicator of how people feel about your operation, but you could still be leaving money on the table. You need to know what tenants and prospects think and what you could be doing to generate more business.
Enter the customer-satisfaction survey! Airlines, hotels and restaurants use them … Why not you? Polling existing and potential customers offers insight on where you’re doing well and, more important, where you can make improvements. In this thread on Self-Storage Talk, the industry’s largest online community, members are discussing how they solicit and use feedback. Jump in and join the conversation to get and share survey strategies and tips.