Sales

A sales script is a handy way for self-storage managers to provide good service to callers and turn them into renters. Learn the essential elements of a good script that leaves room for natural flow and a personalized voice.

It’s the self-storage manager’s job to make the most out of each interaction with prospective customers. Here are four ways to maximize every sales lead and even upsell without coming off as pushy or obnoxious.

Negative customer-service situations can quickly get out of hand. When dealing with a customer issue in front of other self-storage patrons, discretion can be an optimal way to turn the incident in your favor.

No matter how nice the features and amenities are at your self-storage facility, the most impactful part of your operation is the interaction between the manager and customer. So, how do you leverage your ability to rent units and optimize the...

A call center can benefit a self-storage operation beyond just handling incoming phone calls. Learn why it might make sense to outsource in this Internet age, and how a call center can enhance the customer experience while bolstering the bottom line.

Getting the phone to ring at your self-storage facility is only half the battle. You then need to convert these callers to customers! The following guidelines—including five questions to ask every caller—will help you improve your phone sales.