Sales

When it comes to sales, reading and watching videos may give you an idea of what to do, but only practice and experience can make you a success. For self-storage managers, role playing cam improve skills and confidence. Here are four ways to have...

There are many ways to market your self-storage facility, but one of the best is a referral program. This strategy provides a number of benefits, plus it’s easy to build and execute. Read how.

Just like renting units, selling ancillary products and services at your self-storage facility requires effort and skill. Here are some tips to create a well-crafted presentation to customers and close those profit-center deals!

The coronavirus pandemic is changing the self-storage industry forever. How are you going to ensure your operation remains best-in-class through this time of crisis and well beyond? Whether you're just starting a career, striving to become a...

Negative customer-service situations can quickly get out of hand. When dealing with a customer issue in front of other self-storage patrons, discretion can be an optimal way to turn the incident in your favor.

Self-storage operators often face objections from customers, whether it’s during the initial sales presentation or the rental stay. Here’s advice for overcoming common protests and ways to head them off before they formulate.

To ensure your self-storage business is reaching a broad customer base, you need to adjust your sales and service efforts to appeal to multiple generations. Here’s how to cater to young prospects and tenants without alienating older ones.