Sales

When dealing with prospective self-storage customers, you aren’t just selling them a unit, or packing supplies, or any other product or service; you’re selling yourself and your company. It all starts with relationship-building. Here’s how to do it.

When it comes to self-storage sales, a walk-in customer is the closest you can get to a “sure thing.” At least, it should be. But there are things some facility managers do (or fail to do) that will easily turn that walk-in into a walk-out. After...

When it comes to sales, reading and watching videos may give you an idea of what to do, but only practice and experience can make you a success. For self-storage managers, role playing cam improve skills and confidence. Here are four ways to have...

There are many ways to market your self-storage facility, but one of the best is a referral program. This strategy provides a number of benefits, plus it’s easy to build and execute. Read how.

It’s the self-storage manager’s job to make the most out of each interaction with prospective customers. Here are four ways to maximize every sales lead and even upsell without coming off as pushy or obnoxious.

Negative customer-service situations can quickly get out of hand. When dealing with a customer issue in front of other self-storage patrons, discretion can be an optimal way to turn the incident in your favor.